“An insightful collection of essays and think-pieces, reflecting on the business of travel and life. Peter is an international hotelier and a keen observer of life in all its weird and wonderful permutations, his inspirations are as diverse as a cutlery-stabbing incident over seating on a Sydney flight and the architecture of Budapest. Through it all, he thinks, reflects and encourages his readers to adopt the right attitude , all tools for success in the modern world.” “Everything new is Free; Thoughts of a globetrotting hotelier” was inspired by a trip to the holly mountain in northern Greece. It is a book of taught essays based on travel and life from a globetrotting hotelier’s perspective with poems and an anthology of choice quotations.
“This is an excellent book for anyone who likes living a life. Written in simple English, this book brings the reader around the world in different short chapters. I finished reading the book in just one sitting, and I should say, I will re-read it all the time. The author also includes many short quotes by famous and wise old people like Confucius which we can adapt to our modern living. In a nutshell, most of us are not lucky to live a wealthy life. So not to say lots of travels and staying at expensive resorts and dining at the most exclusive restaurants. This isn't the aim of the author (he's managing some of the best hotels in the world). In this book, you'll be inspired to observe your surroundings and enjoy them with a keen eye. It'll give you a fresh breath after a day of hard boring work in the urban city! ” “Diplomats and Doormats; an hoteliers Odyssey” is a book of taught essays inspired by Peter’s experiences in hotel management and leadership that transcend cultures and industries. He shares insights that are applicable in practically all business endeavors for both practitioners and non practitioners alike. (Economia.gr Publishers)
“Tea with Kong Zi” is a collection of imagined dialogues between, “Pete”, the author and modern day manager and “Kong Zi” Confucius the great teacher spanning the centuries and cultures. Although a work of fiction it is primarily based on the Confucian “analects”. The aim is to demystify the great philosopher, whilst entertaining and explaining in layman’s terms the philosophy and wisdom of the great sage and the need for reviving his philosophy in the modern world where it seems corruption is on the increase whilst benevolence and integrity is on decline. (i-book Amazon.com)
Symbiosis in nature is the interaction between two distinct species looking to forge closer long-term relationships. There are three types of interactions; “Mutualism” (Honey bees and Flowers for example, where both species benefit), “Commensalism” (A bird’s nest on a tree for example, where one species benefit whilst the other is not harmed) and “Parasitism” (Humans and Mosquitoes for example, where one species benefits the other is harmed”.
Symbiotic, human to human interactions seek to form closer long-term relationships based on “Mutualism” the type of interaction where there is mutual benefit. In the business context Symbiosis happens when key stakeholders collaborate as true partners (not adversaries) for mutual benefit. Assets exist to provide value to the organization and its stakeholders. The hotel operations asset manager interacts with the hotel brand operator on behalf of an owner to create value; find improvements, find opportunities. This book primarily looks at hospitality management and the gap between theory and practice focusing on the divide-the gap-between two key stakeholders; hotel asset owners and their branded hotel operators and how to bridge or narrow this gap by focusing on five key principles and Symbiotic Leadership as a key enabler.
To most people a hotel’s key relationship is with its guests. They think it’s all about what the hotel can do to give its guests a delightful and memorable experience that sets it apart from other hotels; that “WOW” feeling that would make a guest want to come back again and again. There is a lot of truth in this. However, there is another relationship that’s largely unseen but perhaps equally important. It’s the relationship between the hotel’s owners and the management company that operates it under its own brand. This is the relationship that often gives the hotel its name, so that when the relationship is broken, the hotel must find a new brand and identity. It is the relationship that begins to set the foundation for the reputation and degree of success and profitability of the hotel and the financial returns for its owners or shareholders.
•The Application of Six Sigma in the Hospitality Industry
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•Author(s): Peter Alatsas(Management Consultant, Canada) and Ekaterina Vlad (Les Roches Jin Jiang International Hotel Management College, China)
•Source title: Educational Strategies for the Next Generation Leaders in Hotel Management
•Source Author(s)/Editor(s): Jiuguang Feng (Les Roches Jin Jiang International Hotel Management College, China), Sacha Stocklin (Les Roches Jin Jiang International Hotel Management College, China) and Wei Wang (Foreign Languages College, Shanghai Normal University, China)
•Keywords: Business & Management / Business Education / Business Science Reference / Hospitality, Travel & Tourism Management
•View The Application of Six Sigma in the Hospitality Industry on the publisher's website for pricing and purchasing information.
•This chapter reviews various methods or tools used in modern organizations to improve customer satisfaction and productivity against the relevant body of literature and the popular business performance improvement methodology called Six Sigma. Starwood Hotels and Resorts was the first company in the hotel sector to adopt this system organization-wide in January 2001. Six Sigma is a highly structured performance improvement methodology that is predominately based on project work. This study reveals how Six Sigma can assist managers to improve performance in three main areas: improve customer service, product quality, and the quality of decision making from improving organization-wide processes